Messaging a client, and what they actually receive
Secure messages stay inside the portal, one client at a time. What lands in your client's inbox is a prompt to sign in, never the message itself, and you can choose to be emailed or notified when a client replies.
Running a video session
Start an online session from Sessions, the calendar or a client's profile, check your camera and microphone, let clients in from the waiting room, share your screen or blur your background, and end the call. Also covers adding an interpreter or other third party, using Zoom or Google Meet instead, and what to tell a client who cannot get in.
What your clients are sent, and when
Every email and text Therasee sends your clients, what triggers each one, who receives it, and where to turn each one on or off. Also how to resend an appointment's joining link, how reminders reach a parent or both partners, and what wording you can change.
When a video session isn't working
What to check when you can't tell your client is waiting, they can't get in, the camera won't start or the call keeps breaking up, plus how to switch to another video service and what to send us.
Other areas
Still stuck? and a person will read it.