Frequently asked questions

Yes. The Free plan gives you up to 3 clients, unlimited appointments, a client portal, online payments, reminders, and customisable notes and forms. It is completely free, forever. No credit card required, no time limit.

Most practitioners are up and running within 15 minutes. You can create your account, set your availability, and start booking clients straight away. If you need help, our team is available to walk you through it.

Yes. We offer free migration support to help you import client data, notes, and appointment history from other platforms. Our team will guide you through every step so nothing gets lost in the move.

No. Therasee runs entirely in your browser. There is nothing to download or install. Your clients access everything through their browser too, including video sessions, booking, forms, and messaging.

Yes. Therasee works as a mobile app that you can add to your home screen directly from your browser. There is no app store download needed. It looks and feels like a native app, works offline where possible, and sends push notifications. The same applies to your clients through their portal.

When you are ready for more, simply upgrade to Premium at £19/month (or £15/month on annual billing). You will unlock unlimited clients, video sessions, speech-to-text notes, group video, and more. Your data carries over seamlessly.

No. Therasee Premium includes everything: scheduling, video, messaging, notes, forms, billing, and the client portal. There are no add-on fees, no per-feature charges, and no surprises on your bill.

Absolutely. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle. There are no contracts and no cancellation fees.

We accept all major credit and debit cards via Stripe. All pricing is in GBP.

Yes. Therasee is fully GDPR compliant. We are registered in England with the ICO (ref: ZB610705), your data is stored securely in UK/EU data centres, and we provide data processing agreements, consent management tools, and full data export capabilities.

All data is encrypted in transit and at rest. Video sessions are end-to-end encrypted. Our infrastructure runs on Microsoft Azure and Google Cloud, giving you enterprise-grade security. We run regular security audits and penetration testing.

You do. Therasee will never sell your information. We do not share your data with third parties unless it is essential for the services you have engaged with, such as processing payments through Stripe, and even then only in strict accordance with GDPR. If you decide to leave Therasee, your data will be completely erased from our systems.

Ethics are at the absolute core of everything we build. We have a strict no-logging policy with all AI features and we will never use your data to train AI models. Any AI capabilities we introduce exist for one reason only: to help you facilitate better care, never to replace human connection. AI in Therasee is about giving you time back so you can be more present with your clients, not about automating the relationship. Your data stays yours, and transparency is non-negotiable.

No. We do not capture or store video or audio from your online sessions, and we do not monitor the content of your interactions. Our platform is designed to facilitate communication without intrusion.

Only you and the practitioners you authorise within your practice. Therasee staff cannot access your client data. You have full control over user permissions and can manage exactly who sees what. We do not divulge data to government bodies unless legally mandated by a court order.

Yes. You can export all your data at any time in standard formats. Your data belongs to you, and we will never hold it hostage.

Therasee includes built-in HD video sessions with end-to-end encryption, a branded waiting room, and one-click join for clients. No downloads, no meeting IDs, no passwords. Sessions are unlimited with no time caps.

Yes. If you prefer your own video platform, paste your meeting link into any appointment and clients will join from the same booking. Therasee works with whatever setup you prefer.

No. Clients click a single link from their appointment confirmation and join the session in their browser. No account creation, no app downloads, no friction.

The client portal is a secure, branded space where your clients can book appointments, complete and sign forms, pay invoices, message you, and access shared documents. It carries your branding and installs on their phone as a mobile app, no app store needed.

Yes. The client portal is included on all plans, including Free. Your clients get the full experience regardless of which plan you are on.

Yes. You can add your logo, practice name, and brand colours so the portal feels like an extension of your practice, not a third-party tool.

Yes. The client portal installs directly to your clients' phones as a mobile app with your practice branding. Clients simply tap 'Add to Home Screen' from their browser. It looks and works like a dedicated app for your practice, with push notifications, secure messaging, and everything they need in one place.

Yes. Premium includes group video sessions, so you can run group therapy, workshops, or supervision sessions directly through Therasee.

Therasee includes a visual drag-and-drop form builder where you can create intake forms, consent forms, assessments, and outcome measures. Forms support digital signatures, automatic reminders before appointments, and clients complete them directly in the portal.

Yes. Therasee supports multiple practitioners under one practice. Each practitioner gets their own calendar, notes, and client list, while you maintain oversight of the whole practice.

Yes. Speech-to-text is included on all plans for session notes and messages. You can also use it when composing messages to clients. After every video session, you are automatically prompted to add notes so nothing gets forgotten.

Yes. Therasee sends automated SMS and email reminders to clients before their appointments, helping reduce no-shows. You can customise the timing and content of reminders to suit your practice.

When you contact us, you speak to a real person who understands how therapy practices work. No ticket queues, no chatbots, no waiting days for a reply. We are a small team and we treat that as a strength.

Yes. We offer free onboarding support for all practitioners, whether you are on the Free or Premium plan. We will help you set up your practice, configure your availability, and get your first clients booked in.

You can reach us through the in-app chat, by email, or by booking a call. We are based in Bristol, UK, and we aim to respond to every message within a few hours during business hours.