Therasee vs bacpac
The Next Generation of Practice Management for UK Counsellors
bacpac holds a special place in the UK therapy community. Developed in collaboration with BACP and maintained by Mayden, a company with over two decades of experience in healthcare software, including iaptus which serves 60%+ of NHS talking therapy services, bacpac was one of the first platforms designed specifically for counsellors and psychotherapists.
But the therapy landscape has changed since bacpac was first developed. Practitioners now need secure video sessions, client self-service portals, automated billing, speech-to-text notes, and digital form builders. Therasee was built to meet these modern needs while carrying forward the same commitment to the mental health profession that bacpac pioneered.
How they compare
A side-by-side look at what Therasee and bacpac offer.
| Feature | Therasee | bacpac |
|---|---|---|
| Built for | Mental health practitioners | Counsellors and psychotherapists |
| UK based | Yes, based in the UK with UK data centres | Yes, based in the UK |
| Video sessions | Built-in secure HD video, unlimited, E2E encrypted. Or use Zoom, Meet, or Teams | Not available |
| Post-session note prompts | Yes, prompted after every video call | Not available (no video) |
| Client portal | Full branded portal + mobile app: booking, forms, payments, messaging, documents | Not available |
| Online booking | Guided self-booking flow with service selection, automated confirmations | Website enquiry form integration |
| Billing & payments | One-click invoices, Stripe payments, automated reminders, customisable branding | Not a core feature |
| Clinical notes | Session-linked, speech-to-text, rich text editor, organised per client | Client notes and session recording (text) |
| Forms & e-signatures | Drag-and-drop builder, digital signatures, auto-reminders, mobile-friendly | Not available |
| Secure messaging | Full messaging: templates, forms in chat, file sharing, speech-to-text, push notifications | Not available |
| Scheduling | Full calendar with recurring appointments, buffer time, multiple locations | Built-in calendar |
| Automated reminders | Email + SMS, reducing no-shows by up to 40% | Appointment reminders |
| BACP heritage | Independent platform | Developed in collaboration with BACP |
| Free plan | Yes, £0 forever with 3 clients | Free trial, then paid subscription |
Where Therasee stands out
A complete, modern platform
bacpac was designed primarily as a client record management system with scheduling. Therasee is a full practice management platform that includes everything bacpac does, plus secure video sessions (with BYOP flexibility), a branded client portal with mobile app, automated billing with Stripe, a form builder with digital signatures, and encrypted messaging with templates and file sharing.
Video sessions and post-session workflow
In 2026, the ability to see clients online is essential. Therasee includes secure, E2E encrypted video at no extra cost, with a branded waiting room and one-click join. When the session ends, you’re prompted to add notes that link automatically to the appointment. bacpac doesn’t offer video.
Automated billing and payments
Generate invoices in one click from any completed session, accept online payments via Stripe, and send automated payment reminders. Customise your currency, tax rates, payment terms, and invoice branding. bacpac focuses on records and scheduling, so billing requires separate tools.
Client self-service
Therasee’s portal carries your branding, installs as a mobile app, and lets clients book appointments, complete forms with digital signatures, pay invoices, and message you securely. It reduces your admin substantially while giving clients a professional, private experience.
Messaging between sessions
Send forms directly in conversation, use reusable templates for welcome messages and session reminders, share worksheets and resources, and dictate messages with speech-to-text. Clients reply from their portal and get push notifications so they never miss an important message.
Where bacpac stands out
BACP heritage and institutional trust
bacpac was developed in collaboration with BACP, giving it unique credibility in the counselling community. Practitioners who value that institutional endorsement may find reassurance in bacpac’s BACP roots.
Mayden’s healthcare expertise
bacpac is maintained by Mayden, with over two decades of experience in healthcare software. Their iaptus platform serves 60%+ of NHS talking therapy services, that depth of healthcare software experience is genuinely significant.
Organisational features
bacpac has features designed for counselling services and organisations managing multiple locations and team members, with outcome tracking tools that can be valuable for charitable and NHS-adjacent services.
Focused simplicity
If you primarily need a secure, trusted place to store client records and manage your calendar, without the complexity of a full all-in-one platform, bacpac’s focused approach may suit you.
Pricing at a glance
Transparent pricing so you can make an informed decision.
Therasee
£0
forever, 3 clients
£19/user/month
everything included
bacpac
Free trial
then paid subscription
Paid subscription
contact for pricing
Who is each tool best for?
Choose Therasee if…
You want a modern, all-in-one platform that handles video, billing, client portals, forms with e-signatures, and messaging alongside client records and scheduling. You’re looking for a platform that will grow with your practice as the profession continues to digitise.
Choose bacpac if…
You primarily need a trusted client record management system backed by BACP’s endorsement, particularly if you’re part of an organisational counselling service, and you’re happy to use separate tools for video, billing, and online payments.
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